E-commerce is on a tremendous boom! Presently, more than 20 million e-commerce websites exist across the globe, and the number is increasing every passing day. Alongside, Magento, a leading e-commerce development platform, is perfectly supporting various successful e-commerce platforms.
Magento empowers thousands of retailers and brands with the best eCommerce platforms and flexible cloud solutions to innovate and increase.
Any change in technology or update for any eCommerce platform based on Magento is not a big deal to tackle. With the upgrade of mobile devices and the reach of the Internet, the popularity of online shopping continues to touch new heights in no time.
Are you also looking for a Magento development agency in Saudi Arabia? Well, before you move ahead to hire a developer, let us introduce some of the most magnificent trends for Magento eCommerce in 2021!
- Consistent and smooth customer experience
The term consistency and smooth customer services mean holding strong practices and implying that with every customer service interaction, whether be online or over the phone. The Consistent and Smooth customer experience builds strong customer relationships.
It helps strengthen the bonds with customers and helps make good connections in the long term. It embraces the brand reputation and assists in assigning customers to trust the products and the services.
- Push Notifications
While surfing the Internet, you must have got some notifications in between sent by the site to the subscribers, customers, and even new visitors. It increases the website or the app engagement, as it increases the users’ retention.
Once users have selected the push-on notification, they can get a fantastic experience about the site they have registered to. It can help them update the new promotions, apps, and offers. These push notifications can help get new subscribers to the site and help get feedback about the site sometimes very quickly.
- Live to stream
Live streaming of your store with your products and live chat with your customers over platforms builds trust within their minds. Face interaction with anyone can boost confidence and engage an ideal audience to one’s site.
Live streaming has been among the most popular broadcasting practices in which one can advertise their products with their customers, get live feedback about things, and even helps in connecting with people despite the barrier of physical location. Even one can share their personal experiences, some announcements and thus engage customers via customers.
- Artificial Intelligence
Artificial Intelligence has transformed digital media to an extent. It has got a fantastic facility to improvise the digital marketing strategies and provide valuable guidance to customers for the companies. AI analyzes the customers’ behavior by using the social media data, their activities, searches, and other things and helps them get into that area with decent searches and help.
AI scrutinizes the examinations and helps in featuring the best possible related result with the investigation. This improvises the personalization along with the recommendation to the users. Implementing AI in your digital market can help you get and reach out the best possible search related to that.
- Integration with Social Media
Social media in this generation has done so well in every genre. Social media can get engagement about anything with abundant customers in an efficient way. It can work as a catalyst to anyone’s profession or business and can prove an outrage in the market.
Social media provides a platform where a customer can share their experience about any company to another customer. In modern times, social media has proved that anything can be in the market within no time and can prove to be one of the most efficient ways to get in touch with the customers for any announcement or offers.
- Voice search on websites is transforming e-commerce.
With the help of voice search, the collection of reviews has been most accessible for the past few times. The voice assistant asks a few questions regarding any ratings, and one can take help from it and thus it reduces the Manpower and even proves to be very efficient and prudent to some customers who were in a hurry.
Voice search on certain websites can help to increase the typing speed to the following extent so that it will help you in reliable communication and can get results more swiftly and efficiently. The voice feature often captures your shopping behavior and habits and can embrace the instance when you’re buying your monthly grocery or any clothes.
- E-commerce chatbots
Modernization in the market is about improving internal processes and customer communication to improve their business by getting feedback. E-commerce chatbots have some fantastic features, which can be very pleasant for the customers and even boost the business.
A company can provide a 24×7 service to a customer without any support agents, and even the customer can contact the company when the team is not available. The chatbots comprise the frequently asked questions by the customers so that their problems can be resolved.
With this, at least the customer gets to know about the procedure through the chatbots. The customer feels that they get a 24×7 automated company support that saves customer service costs, and there is no one in charge for dealing with the customers but saving ample amounts of time.
Digital marketing is growing rapidly. Once you dive into this virtual marketplace, there is no coming back. Start today, with the help of Ecommerce development Saudi Arabia. The drastic growth of social media and the Internet is leading every shop on the Internet, so why not take most of the benefit from it?